Last updated: April 7, 2026
IMPORTANT: Please read these Terms of Service carefully. They contain a binding arbitration agreement, a class action waiver, and limitations on Zoned's liability. By using our Services, you agree to these Terms and acknowledge that you have read, understood, and agree to be bound by them.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," "Client," or "Customer") and Zoned ("Zoned," "we," "us," or "our"). By accessing, registering for, or using the Zoned website, services, platform, software, or any related materials (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms in full, you must not access or use our Services.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
Zoned provides automated lead capture, follow-up, appointment booking, client reactivation, and related marketing automation services designed for medical spas, aesthetic clinics, and similar businesses. The Services are delivered through a platform built on third-party infrastructure including but not limited to GoHighLevel, Twilio, Stripe, and calendar integration providers. Zoned reserves the right to modify, update, suspend, or discontinue any aspect of the Services at any time, with or without notice.
ZONED MAKES NO GUARANTEE, WARRANTY, OR REPRESENTATION REGARDING THE RESULTS YOU MAY ACHIEVE BY USING THE SERVICES. Any references to specific outcomes, lead volumes, conversion rates, booking rates, appointment numbers, revenue recovery, response times, or financial performance are illustrative only and do not constitute a guarantee, promise, or commitment of any kind. Your actual results depend on many factors outside Zoned's control, including but not limited to your business operations, marketing budget, advertising performance, lead quality, staff responsiveness, market conditions, pricing, reputation, and competitive landscape.
Testimonials, case studies, statistics, and examples on our website or marketing materials represent individual experiences and are not typical. You should not expect to achieve similar results. Zoned does not guarantee any specific financial return, return on investment, increase in revenue, or increase in appointment bookings.
To use the Services, you must: (a) be at least 18 years old; (b) have the legal capacity to enter into a binding contract; (c) not be barred from receiving services under the laws of the United States or other applicable jurisdictions; and (d) provide accurate, current, and complete information during registration and keep such information updated.
You are solely responsible for maintaining the confidentiality of your account credentials, for all activities that occur under your account, and for any unauthorized use of your account. You must notify Zoned immediately of any unauthorized access or security breach.
Zoned operates on a subscription-based model consisting of a one-time setup fee and a recurring monthly subscription fee ("Fees"). Current pricing is disclosed on our website and applies at the time of your enrollment. Zoned reserves the right to modify pricing for new subscribers at any time; existing subscribers will be notified of any Fee changes at least thirty (30) days in advance of any increase taking effect.
Setup Fees are non-refundable once work on your account has commenced. Monthly subscription Fees are billed in advance on a recurring basis and are non-refundable in full or in part, including for partial months of service, unused features, early termination, or dissatisfaction with results. By providing a payment method, you authorize Zoned to charge all applicable Fees to that payment method automatically.
If payment fails or is disputed (including chargebacks), Zoned reserves the right to immediately suspend or terminate your access to the Services, accelerate any outstanding balance, and pursue collection of unpaid amounts including reasonable attorneys' fees and costs. A fraudulent chargeback constitutes a material breach of these Terms.
You are responsible for all applicable taxes, duties, and third-party fees (including SMS, phone number, and carrier fees charged by Twilio, Stripe, or other providers) associated with your use of the Services.
You are solely responsible for all content, messages, communications, and marketing activities conducted through your account. This includes SMS messages, emails, voice messages, and any other communications sent to leads, contacts, or customers through the Services.
You represent, warrant, and agree that:
Zoned provides the technical infrastructure for automated communications but does not control, monitor, or review the content you send. You acknowledge that Zoned is not a "sender" under the TCPA or CAN-SPAM Act and that all legal responsibility for message content, recipient consent, and regulatory compliance rests solely with you.
Zoned is NOT a HIPAA Business Associate. The Services are not designed, intended, or certified for the storage, transmission, or processing of Protected Health Information ("PHI") as defined by the Health Insurance Portability and Accountability Act ("HIPAA"). You agree that you will not use the Services to transmit, store, or process any PHI, medical records, treatment information, or other health information that is subject to HIPAA or similar health privacy laws.
If you choose to use the Services in a manner that involves PHI, you do so at your own risk and assume full responsibility for any resulting HIPAA violations, breaches, fines, or penalties. Zoned disclaims all liability for any PHI-related claims, damages, or regulatory enforcement actions.
You agree not to use the Services, directly or indirectly, to:
Zoned reserves the right to investigate any violation of this Acceptable Use Policy and to terminate your account immediately without refund if a violation is found.
All right, title, and interest in and to the Services, including all software, source code, object code, user interfaces, designs, logos, trademarks, trade names, service marks, graphics, text, databases, workflows, automation templates, documentation, and any related intellectual property (collectively, the "Zoned IP"), are and shall remain the exclusive property of Zoned and its licensors. These Terms do not grant you any rights to the Zoned IP except for a limited, non-exclusive, non-transferable, revocable license to use the Services during your active subscription.
You retain ownership of any data, content, or information you input into the Services ("Client Data"). By using the Services, you grant Zoned a worldwide, non-exclusive, royalty-free license to access, use, process, copy, transmit, and display Client Data solely as necessary to provide the Services, improve them, and comply with legal obligations.
The Services rely on and integrate with third-party products, services, APIs, and platforms including but not limited to GoHighLevel, Twilio, Stripe, Meta (Facebook/Instagram), Google, and others ("Third-Party Services"). Your use of Third-Party Services is governed by the terms and privacy policies of those providers, and you are responsible for complying with them.
Zoned does not control, endorse, or assume responsibility for any Third-Party Services, and shall not be liable for any act or omission, downtime, data loss, fees, errors, or damages arising from Third-Party Services. If a Third-Party Service becomes unavailable, modifies its functionality, or terminates your access for any reason, Zoned's obligations under these Terms may be materially affected and Zoned shall not be liable for any resulting disruption.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZONED EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.
ZONED DOES NOT WARRANT THAT: (a) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) ANY DEFECTS WILL BE CORRECTED; (c) THE SERVICES WILL MEET YOUR REQUIREMENTS; (d) ANY DATA WILL BE ACCURATE OR RELIABLE; OR (e) ANY SPECIFIC RESULTS WILL BE ACHIEVED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZONED, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF ZONED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL ZONED'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO ZONED IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED U.S. DOLLARS ($100 USD).
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Zoned, its parent company, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including TCPA, CAN-SPAM, HIPAA, GDPR, CCPA, or consumer protection laws; (d) the content of any messages, communications, or data transmitted through your account; (e) your failure to obtain proper consent from message recipients; (f) your violation of any third-party rights, including intellectual property or privacy rights; (g) any claim that your business operations, products, or services caused damage to a third party; or (h) any chargeback, payment dispute, or fraudulent claim you initiate.
Zoned reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Zoned.
You may cancel your subscription at any time by providing written notice to Zoned at support@zonedleads.com. Cancellation will take effect at the end of your current billing period. No refunds or credits will be issued for partial months, unused services, or setup fees.
Zoned may, at its sole discretion and without liability, suspend or terminate your access to the Services immediately and without prior notice for: (a) non-payment; (b) violation of these Terms; (c) engagement in fraudulent, illegal, or harmful activities; (d) excessive support demands; (e) harm to Zoned's reputation or systems; (f) regulatory or legal requirements; or (g) any other reason Zoned deems appropriate.
Upon termination, your right to access the Services ceases immediately. Zoned may, but is not obligated to, retain your Client Data for a limited period for legal, compliance, or operational purposes. Sections that by their nature should survive termination (including but not limited to Sections 3, 5, 9, 11, 12, 13, 15, 16, and 17) shall survive any termination of these Terms.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
You and Zoned agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") shall be resolved exclusively through final and binding individual arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language and held in the state where Zoned is headquartered, unless the parties mutually agree to a different location or to proceed via video conference. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
CLASS ACTION WAIVER: YOU AND ZONED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU WAIVE YOUR RIGHT TO A JURY TRIAL.
If any portion of this arbitration agreement is found to be unenforceable, the remainder shall remain in effect. If the class action waiver is found to be unenforceable, then the entire arbitration agreement shall be null and void, but no other portion of these Terms shall be affected.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Subject to the arbitration provision in Section 15, you agree that any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware, and you hereby consent to the personal jurisdiction of such courts.
Entire Agreement. These Terms, together with our Privacy Policy and any written agreement between you and Zoned, constitute the entire agreement between you and Zoned regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired, and such invalid provision shall be modified to the minimum extent necessary to make it enforceable.
No Waiver. Zoned's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
Assignment. You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without Zoned's prior written consent. Zoned may assign, transfer, or delegate these Terms, in whole or in part, without restriction and without notice to you.
Force Majeure. Zoned shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, labor disputes, power outages, internet or telecommunications failures, third-party service outages, governmental action, or natural disasters.
Independent Contractors. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and Zoned.
No Third-Party Beneficiaries. These Terms do not create any rights or benefits in any third party.
Notices. Any notice to Zoned must be sent to support@zonedleads.com. Zoned may provide notice to you via the email address associated with your account, through the Services, or on our website.
Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
Zoned reserves the right to modify, update, or replace these Terms at any time at its sole discretion. Material changes will be communicated by posting the updated Terms on our website and updating the "Last updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and cancel your subscription.
If you have any questions, concerns, or notices regarding these Terms, please contact us at:
Zoned
Email: support@zonedleads.com
Legal Notices: legal@zonedleads.com
