Last updated: April 7, 2026
Your privacy matters to us. This Privacy Policy explains how Zoned ("Zoned," "we," "us," or "our") collects, uses, stores, shares, and protects information when you use our website, platform, and services (collectively, the "Services"). By accessing or using the Services, you consent to the practices described in this Policy.
This Privacy Policy applies to all users of the Zoned Services, including visitors to our website, subscribers (paying customers), users of our platform, and individuals whose information is processed through our Services on behalf of our customers (e.g., leads, contacts, or end consumers). If you do not agree with this Policy, you must not use the Services.
We collect several categories of information, depending on how you interact with us:
As part of our Services, our customers upload, collect, and process information about their own leads and contacts ("Customer Data"), which may include names, phone numbers, email addresses, appointment data, and SMS/email communications. For Customer Data, Zoned acts as a data processor — the customer is the data controller and is responsible for ensuring proper legal basis and consent for collection and processing.
You represent and warrant that you have obtained all necessary consents and have a valid legal basis under applicable law to share Customer Data with Zoned.
We use the information we collect for the following purposes:
We do not use Customer Data for our own purposes except as necessary to provide the Services or as otherwise permitted by our agreement with the customer.
If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, we process your personal data on the following legal bases:
Zoned does not sell, rent, or trade your personal information for monetary consideration. We share information only in the following limited circumstances:
The Services integrate with and rely on third-party platforms including but not limited to GoHighLevel, Twilio, Stripe, Meta (Facebook/Instagram), Google, and others. These third parties have their own privacy policies and terms, and Zoned is not responsible for their practices. We encourage you to review their policies before using integrated features.
By using the Services, you acknowledge that information may be transferred to and processed by these third parties as necessary to deliver the Services.
We implement commercially reasonable administrative, technical, and physical security measures to protect information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit (TLS/SSL), access controls, regular security audits, and employee training.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
We retain personal information for as long as necessary to: (a) provide the Services to you; (b) comply with our legal, tax, and accounting obligations; (c) resolve disputes and enforce our agreements; (d) protect against fraud or abuse; and (e) maintain business records.
Typical retention periods:
When information is no longer needed, we securely delete, anonymize, or archive it in accordance with our data retention policies.
We use cookies, web beacons, pixels, and similar technologies to operate our website, remember your preferences, analyze usage, and measure the effectiveness of our marketing. Types of cookies we use:
You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Services. For more information, see our Cookie Policy (if available) or contact us.
Depending on your location, you may have certain rights regarding your personal information:
To exercise any of these rights, please email us at privacy@zonedleads.com. We will respond within the timeframes required by applicable law (typically 30–45 days). We may require verification of your identity before processing your request.
If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.
If you are a California resident, the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA") provide you with specific rights. In the past 12 months, we have collected the categories of personal information listed in Section 2 for the business and commercial purposes described in Section 3. We disclose personal information to the third parties described in Sections 5 and 6.
California residents may request: (a) disclosure of categories and specific pieces of personal information collected; (b) disclosure of categories of sources, third parties, and purposes; (c) deletion of personal information; (d) correction of inaccurate information; and (e) opt-out of sale or sharing (though we do not sell or share for targeted advertising).
To submit a request, email privacy@zonedleads.com.
The Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@zonedleads.com.
Zoned is based in the United States. If you access or use the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
Where required by law, we rely on appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
Some web browsers transmit "Do Not Track" ("DNT") signals. Because there is no industry standard for responding to DNT signals, Zoned does not currently respond to them. We will revise this policy if a standard is established.
You may receive marketing communications from us if you have subscribed or purchased our Services. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us at privacy@zonedleads.com. Even after opting out, you will still receive transactional and service-related communications necessary to administer your account.
Zoned is not a HIPAA-covered entity or Business Associate. The Services are not designed or certified for the storage, transmission, or processing of Protected Health Information ("PHI") as defined under HIPAA. Customers must not input PHI into the Services. If you require HIPAA compliance, please do not use the Services for PHI-related activities.
Zoned's liability regarding privacy and data security is limited by our Terms of Service. To the maximum extent permitted by law, Zoned shall not be liable for any unauthorized access, use, or disclosure of your information resulting from your own failure to safeguard your account credentials, your violation of the Terms of Service, or actions of third parties outside our reasonable control.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this Policy and may notify you via email or through the Services. Your continued use of the Services after such changes constitutes your acceptance of the revised Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zoned — Privacy Team
Email: privacy@zonedleads.com
Support: support@zonedleads.com
Legal: legal@zonedleads.com
